Because marketplace products are digital goods delivered instantly, refunds work differently than for physical purchases. This policy explains when a refund is available.
Digital products
Once a dataset has been downloaded or the delivery email containing your files has been sent, the purchase is generally non-refundable, as digital goods cannot be returned.
When refunds apply
We will issue a full refund where you were charged but the product was never delivered, where you were charged more than the listed price, or where a duplicate payment occurred. If a dataset is materially different from its product description, contact us within 7 days of purchase and we will investigate and, where justified, refund or replace it.
How to request a refund
Email info@datafactoryglobal.com with your order reference, the product name and a description of the issue. Refund requests are reviewed within 5 business days.
How refunds are paid
Approved refunds are returned through the original payment method (Paystack or Flutterwave) and typically arrive within 5–10 business days, depending on your bank.